Frequently Asked Questions
Everything you need to know about your SHOEBACCA experience.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 365-day return policy. Items must be in new, unworn condition and in their original packaging to qualify for a full refund.
Are the products on SHOEBACCA authentic?
Yes, we guarantee that 100% of our inventory is authentic. we source directly from top brands like Adidas, Nike, Puma, and more to ensure genuine quality.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we primarily ship within the United States. Please check our shipping information page for any updates regarding international delivery availability.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure options like PayPal and Klarna for flexible payments.